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AI employees · WhatsApp
WhatsApp AI agents for South African businesses
The 9pm “are you open tomorrow?” already has an answer.
A WhatsApp AI agent is software that answers your business WhatsApp for you: it replies to common questions, takes bookings, sends reminders and hands the chat to a person when it should. Blom Studio builds them for South African businesses, quoted after a short conversation.
Quoted after a short conversation. Running costs are listed in the quote.
What it does
The jobs it takes off your hands.
Take the booking
Offer open slots, confirm the time, send a reminder and let people reschedule without a phone call.
Follow up so leads do not die
A quote that was asked for gets sent. A customer who went quiet gets one polite nudge.
Hand over to a person
Complaints, complicated requests and anything outside its rules go straight to you, with the chat history attached.
- Good fit when
- Customers already message you on WhatsApp and the same questions, bookings or follow-ups keep eating your day or slipping through.
- What we build
- An agent connected to the WhatsApp Business Platform for your number, trained on your own answers and rules, with booking or CRM connections where you need them.
- What you own
- The custom build and your business data once paid. WhatsApp and any connected services keep their own terms and fees.
How it works
From your first chat to go-live.
01
Show us the chats
We look at real (anonymised) conversations and pick the jobs worth handing over.
02
Agree the rules
What it may say, what it may book, and when it must pass the chat to you.
03
Build and test
We build it on your number and test it with you before customers see it.
04
Go live, then tune
We watch the first weeks with you and adjust the answers. Care is optional and quoted.
The rules it works by
- It tells customers they are chatting to an automated assistant.
- It only answers from information you approve, and says when it does not know.
- A person is always one step away.
- Personal information is handled under POPIA, and you decide what is stored.
Straight answers.
What is a WhatsApp AI agent?
A WhatsApp AI agent is software that replies to customers on your business WhatsApp number using your own information and rules. It can answer common questions, take bookings and follow up, and it hands the conversation to a person when needed.
Is a WhatsApp chatbot free?
Not entirely. The WhatsApp Business app is free, but an automated agent runs on Meta's WhatsApp Business Platform, where Meta charges for some business-initiated template messages; replies inside the customer-service window are currently free. Check Meta's current WhatsApp pricing, and we include the expected running costs in your quote. The build itself is quoted.
How does a WhatsApp chatbot work?
Your WhatsApp number is connected to the WhatsApp Business Platform. When a customer messages you, the agent reads the message, answers from the information and rules you approved, and passes the chat to a person when it is outside those rules.
Can I keep using WhatsApp myself?
Yes. You can see the conversations and take over a chat at any point. We agree how hand-over works before go-live.
How much does a WhatsApp AI agent cost?
We quote after a short conversation, because a reply-only agent and one that books into your calendar and CRM are different jobs. The quote lists the build, any optional care, and the expected WhatsApp and AI running costs.
Often paired with
- All AI employees
WhatsApp, voice, admin and follow-up.
- Automations and workflows
Connect WhatsApp, email, bookings and payments.
- AI training for your team
Help your people use AI well, too.
Tell us the job. We will tell you if AI is the answer.
Twenty minutes is enough to know whether an AI employee, ordinary software or nothing new is the right call.