Answer when you cannot
During a job, after hours or when two lines ring at once. No more missed calls going to a competitor.
AI employees · Voice
AI voice agents and AI receptionists in South Africa
Every call answered, even when your hands are full.
An AI voice agent, or AI receptionist, is software that answers your business phone in a natural voice: it handles common questions, books or moves appointments, takes messages and transfers the call to a person when it should. Blom Studio builds them for South African businesses, quoted after a short conversation.
Quoted after a short conversation. Running costs are listed in the quote.
What it does
The jobs it takes off your hands.
Book and move appointments
Find a slot, confirm it and send the details by SMS, email or WhatsApp.
Take a proper message
Name, number, what they need and how urgent it is, sent to you as a short summary.
Transfer to a person
Urgent or complicated calls go straight to the right person, with the reason for the call.
- Good fit when
- Calls arrive while you are busy, after hours or in bursts, and missed calls mean missed bookings or unhappy customers.
- What we build
- A voice agent on a business phone number with your greeting, answers and rules, connected to your calendar, inbox or WhatsApp for summaries.
- What you own
- The custom build and your business data once paid. Telephony, voice and AI providers keep their own terms and usage fees.
How it works
From your first chat to go-live.
01
List the calls
We go through the calls you get and decide which ones the agent should handle.
02
Write the script and rules
Greeting, answers, booking rules and when to transfer, in your words.
03
Test it on a real line
You call it, try to trip it up and hear it before your customers do.
04
Go live, then tune
We review call summaries with you and adjust. Care is optional and quoted.
The rules it works by
- Callers are told they are speaking to an AI assistant.
- If calls are recorded or transcribed, callers are told at the start.
- It transfers to a person for anything urgent or outside its rules.
- Call information is handled under POPIA, with storage agreed up front.
Straight answers.
What is an AI voice agent?
An AI voice agent is software that answers phone calls in a natural voice, using your own information and rules. It can answer common questions, book appointments, take messages and transfer the call to a person.
What is an AI receptionist?
An AI receptionist is an AI voice agent set up to do a receptionist's routine phone work: greeting callers, answering questions, booking appointments and taking messages, with urgent calls transferred to a person.
Will callers know it is AI?
Yes. We set it up to say so at the start of the call. Being upfront keeps trust and is the right way to use the technology.
Does it work with South African accents and numbers?
We test it with South African callers, accents and phone numbers before go-live, and adjust the greeting and answers where it struggles. Each business's callers are different, so testing is part of the build.
How much does an AI receptionist cost?
We quote after a short conversation, because call volume, booking connections and hand-over rules change the build. The quote lists the build, any optional care, and the expected telephony, voice and AI running costs.
Often paired with
- All AI employees
WhatsApp, voice, admin and follow-up.
- Automations and workflows
Connect WhatsApp, email, bookings and payments.
- AI training for your team
Help your people use AI well, too.
Tell us the job. We will tell you if AI is the answer.
Twenty minutes is enough to know whether an AI employee, ordinary software or nothing new is the right call.